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Customer Comments

30-Aug-08 - Wayne

Just received the Epiphone sg custom,delivered as promised and packaged perfectly and only needing minor tuning before it was ready to be played.It is actually a christmas present for my son(i,have let him play it but now it goes away till xmas).Unlike my local music shops,i found your staff very helpful.I am sure i will be dealing with you again.

Many thanks

Wayne

21-Aug-08 - Denis Colman

Hi there, The left-handed 330 arrived today. That was fast.

Thanks to your efficiency and professionalism I am now the proud owner of an excellent guitar.

Best wishes,

Denis Colman

05-aug-08 - Aidan Stevens

Hi!

The SG Standard arived about an hour ago- I lost track of time unpacking and playing it! It arrived beautifully set up and pretty much in tune. It plays and sounds absolutely FLAWLESSLY and I can't believe the price that I got it for! It even arrived early enough for me to go out and show it to my uncle, who is a massive Gibson fanatic!

I am one unbelievably happy customer and I'll definately be ordering more stuff from you in the not-too-distant future.

Many, many thanks!

Aidan S

30-Jul-08 - Martin Burling

Hi

Sorry it's bit late, but just a quick word to thanks for the Epiphone Sheraton you delivered to me last Saturday.

I was called away to work in Wales for the last three days (hence why Saturday delivery was important) and didn't get a chance to call.

The guitar arrived perfectly set up and I'm truly delighted with it.

Thanks again

Martin Burling

24-Jul-08 - Jonas

Hi!

I just wanted to thank you for the ric. Got it yesterday and I love it.

Have a great summer...

Thanks,

Jonas

P.S. Recommended your store on a website for lefthanded bass players

so you might very well get rid of the rest of the lefty rics soon.

18-Jul-08 - Stefan Smith

Hi Trevor,

I spoke to you a few weeks back and then went on to order, over the telephone, a Rickenbacker 360/12 in jetglo. The guitar got to me very very fast, and I dropped a line to your shop to say thanks. However I'd just like to say in writing a huge thanks for your service, speed and truly astonishing price.

The instrument is beautiful, played perfectly and in tune right out of the box -- feeling as if it had been set up just for me. And on top of having what feels like the most stunning guitar in the world, I got a great bargain too, with service that was absolutely painless.

I wouldn't hestitate to recommend you -- in fact a friend and colleague of mine is now suffering from Rickenbacker lust and will probably be on to you soon himself!!

If I ever purchase another guitar, I'll definitely be shopping with you. In an age of fly-by-night Internet operators and conglomerate retailers, it's great to an operation like yours beat everyone on prices -- and provide first rate customer service at the same time. With best wishes for your business, and thanks again,

Stefan

16-jul-08 - Marc Aretz

Hi Rob,

I received the bass last week and it's wonderful... I was so busy playing, I almost forgot to say thank you for your help with everything.

If you get any lefthand Rickenbacker Guitars sometime, please let me know.

Best wishes and thank you very much again.

Marc

15-Jul-08 - Chris Wardell

Hi Rob

Just a quick mail to let you know that the guitar has arrived safe and well and it's lovely!

I was a bit early at the INTERLINK depot, but they sorted me out straight away (after a bit of a chunter) and all's well.

I'd just like to say thanks for all your help on this and I appreciate the strings too!

I wish we had a shop like your's down here I'll tell ya!

Anyhoo, cheers Rob, I'm sure we'll deal again,

Big Thanks

Chris

11-June-08 - Simon Ulbrich

Hi Rob

the guitar arrived here exactly in time - thanks a lot. Everything is o.k,

look and sound are good. I found one fret a little high and causing buzz,

but it was no problem to make it fit. The quality is amazing for a chinese

made guitar. Next time I'am in London I will visit you.

Best Regards

Simon

09-May-08 - Cec Hughes

Hi Trev,

Guitar arrived at 1215hrs today.

Thanks for an excellent service- can't wait to play it!!!

regards

Cec Hughes

06-May-08 - Daniel Lai

Rob / Paul / PCGW,

My guitar (Epi Les Paul Custom Plus Vintage Sunburst) arrived last Weds as expected. What a great weekend I had.

Anyway, just a little note to thank you guys.

It was a pleasure buying from you and no doubt you'll be hearing from me soon-ish, when i've saved enough for guitar number 3 (I've got serious GAS) at the moment.

Cheers!

Dan

10-Apr-08 - Matt James

Trev,

The Epiphone Slash Les Paul arrived yesterday. Many thanks, its awesome!!!!!

Regards,

Matt James

03-Apr-08 - Phil Sharples

Hi Paul

Just a quick note to thank you for incredible service with the purchase of the above and the truly astounding price.

The guitar arrived first thing this morning and everything appears ok

I’m going to have one very happy son come the end of the month.

All the best

Phil Sharples

12-Feb-08 - Nathan Bowen

Trev - guitar arrived before midday - beautifully set-up and still in tune!

One very happy son - should last him years.... and for the price is an amazing guitar!

The neck appears to be plain oiled maple rather than lacquered as most are - which i did wonder about to begin with, but I actually think that this is quite a nice effect...

I've had a play myself and it is pretty superb - although i'm a bass player myself and my stubby fingers struggle with the little strings !

Anyway, thanks very much and i will definitely be recommending you to others and am even tempted to get a new guitar myself!

regards

Nathan

05-Feb-08 - Scott McCallum

Hi. I just received my Epiphone Super Dot in perfect condition and I can't recommend the store enough for the quick service provided. Excellent service, excellent prices and exceptionally fast delivery ! The guitar is a stunner !

Thanks again,

Scott McCallum

25-Jan-08 - S E Hough

Hello,

I ordered the epiphone les paul standard yesterday, it came today,

lovely

guitar. Thank you for your fantastic service! Just a quick question, the

guitar didn't come with any warranty booklets or other instruction

manuals. Should these have been included?

Thanks,

Mr S E Hough

09-Jan-08 - Steve Gadd

Hi,

Thanks for your prompt reply.

Just to say I ordered the TAN46C yesterday, it arrived first thing this morning – which is great service.

The guitar has "survived" transportation – it plays excellently.

Thanks for your most excellent services in this matter.

Regards

Steve

02-Jan-08 - Matt

Peter Cook's Guitar World and Robot Guitar Review

Hi everyone

Ever since they were introduced on December the 7th, Gibson's Robot Guitar Ltd editions (4000 made in total) have caused a HUGE stir in the Guitar world as they have tuners that tune themselves using Robotic technology...more on that later.

I had the pleasure once again on doing business with Peter Cook's in Hanwell, London. Trev, Rob and the rest are really a genuine pleasure to do business with and the reason I keep going back time and time again.

These guys' knowledge of guitars and amps is second to none. Combine that with the fact that they offer the best prices in the UK and also the most humble and funny guys you could meet Peter Cooks is simply number one.

New means literally new there. Not like in London's Denmark Street where new can mean the Guitar has been played by hundreds of hands. When Peter Cook's have a guitar like this hundreds of pounds are knocked off and it is sold as second hand.

But then that is these guys. Very honest professional service. Thanks for holding the guitar for me and 'magicking' one when there wasn't a robot to be found anywhere :)

20-Dec-07 - Phil Bradbury

Hi,

Just to say thank you for some excellent service. I received my Danelectro DC 59 black guitar today as promised. I’m really pleased as I’ve been trying to get hold of one of these for a while and no other outlet appeared to have this particular one in stock in the UK. I found you through the Internet which was fantastic.

Thanks again.

Kind regards,

Phil Bradbury

18-Dec-07 - Ali Ataman

I was in London last week and bought my 60's Classic Player Series Strat and Champion 600 amplifier from Peter Cook's Guitar World which had been held aside for me for about a month. Both Rob and Trev have been very helpful in every stage of the purchase (Even helped me carrying the guitar to the train). After I returned to my hometown in Turkey, all the VAT refund process was finished in just one day. What a service! Thanks to you guys and hope to see you some other time, hoping to purchase a Custom Tele.

Ali Ataman

05-Dec-07 - Andrew Mortimer

Hi, just wanted to say the guitar arrived safely yesterday and I'm very pleased with the guitar and the price. This is the first time I have dealt with you and I'm very impressed - particularly with the prompt replies to my email queries. I emailed the same query to my local Gibson dealer in Wales at the same time and I haven't even had a response yet!

Thanks again,

Andrew Mortimer

23-Nov-07 - Rose Bell

Dear Peter Cook Guitar World

Thankyou once again for my purchase of a Korg digital recorder as always EXCELLENT SERVICE AND FAST DELIVERY!

A VERY FRIENDLY AND PROFESSIONAL SERVICE.

Rose Bell

22-11-07 - Damian

Gents,

Bought a Gibson SG special worn brown from you guys today. Great guitar, played it till my fingers bleed (well hurt a bit) when I got it home (unscathed despite the best efforts of rush hour commuters) and am well happy! My neighrbours will have to suffer endless renditions of AC/DC's early back catalouge for some time to come.

Good luck with the robot guitar!

Cheers,

Damian

14-11-07 - Steve Glaysher

Hi, Just a quick note to say thanks. I ordered a Gibson thunderbird bass yesterday afternoon, it arrived this morning-less than 24 hours later, very very pleased!!!!!!!

Will definitely recommend anyone who is looking for a new guitar to check your site out.

Once again, many thanx

Cheers,

Steve

13-11-07 - Joe

Hello guys,

Guitars arrived on friday, earlier than expected, and I've been too busy playing them to reply.

Many thanks, and a top deal with both of them, Saving up for my next one!

Joe, Defiant Pose.

11-Nov-07 - Steve Black

Dear Rob and all!!

Just wanted to say many thanks. After a bit of finding..too many gates and humps?!...finally found the treasure I was looking for! Great shop and you were all very helpful..and patient..a real pleasure and worth the trip.

Of course, my two indomitable fellow muso mates did help too! (Alan ('pedal steel Irish') Kennedy and MD ('mad Dick') Bainbridge).

The guitar is superb..just finished oiling (fingerboard), tweaking neck/saddles and re-stringing..plays and sounds very good indeed..Blues Junior compliments it perfectly!

Photos will go in album and on web site soon..Just started a site called stratymania.com

Best wishes and see you all again...soon.

Steve Black

Sheffield

05-11-07 - James Ellin

Took delivery yesterday of the second hand ivory sg, love the guitar, not sure who i dealt with over the phone but next time i need a guitar il definatly be looking your way again, great service, no problems and iv ended up with a fantastic guitar. thanks alot guys.

01-Nov-07 - Brian Robinson

Hi, I just want to say thanks to all at PCs for the Rick 330 Blueburst, it arrived safely today. The headstock is exactly right & the Guitar is immaculate, in fact I like the 'burst' finish on this Guitar better than the first I one I had. Excellent service,

thankyou.

Brian.

29-Oct-07 - Andy Dye

Trev,

Thankyou for organising the Nocaster for me, it arrived safe and sound on

the Tuesday (16th along with my baby son who was born that day!) and is

amazing! I'm soo pleased with it, it sounds like the guitar in my head and

the 'chunky' neck is very comfortable to me...

Many many thanks

Andy

11-Oct-07 - Chris Scarlett

Hello to everyone at Peter Cook’s! This is just a short note to thank you very much for the great service I received when ordering my new and spanky 59 Dano pro. For a company I have not dealt with before, I must say I was very impressed with both the courtesy and efficiency that my order and enquires received. The guitar arrived yesterday in good order and as a bonus it was set up perfectly – straight out of the box. I couldn’t be happier with both the guitar and Peter Cooks help. If only I received the same service from other stores while purchasing far more expensive guitars and amps! I hope to shop at Peter cooks again in the future.

Yours truly,

Chris M. Scarlett.

25-Sep-07 - Andrew G

Just wanted to write and thank you guys for an excellent service with the lowest prices i could find anywhere.

1. Cheapest prices

2. People very helpful on the phone

3. Quick delivery (next day)

4. perfect instrument - no flaws i could see anywhere

So thanks again

Andrew G

12-Sep-07 - Mick Jaeger

Hi Trev,

The guitar (ES175) arrived safely quite early this morning and looks and plays absolutely fantastic. I first bought a guitar from Peter Cook's Guitar World in the early 1980's and I am pleased to say that the excellent service I received thena is just as good today so my thanks to you and your team for pain free and smooth transaction. Please convey my appreciation to both Rob and Paul in helping to continue the superb service of which PCGW is doubtless proud of.

Best wishes to you all

Mick

07-Sep-07 - Rose Bell

Dear peter cooks

I would like to express my sincere thanks to your member of staff called Paul who made sure that my son received his birthday present(Dean ml79) in time for hise big day.

I paid for the guitar on Thursday of this week and it was here Friday morning.

This is the second guitar I have bought from you and again excellent service delivered.

Yours sincerely

Mrs Rose Bell

01-Aug-07 - Nick Sleeman

Hi guys,

Thought I’d drop you a mail to say thanks for being a pleasure to deal with. Guitar arrived yesterday as promised… I am absolutely delighted; it’s everything I thought it would be and more. I can’t believe after the trouble I’d had initially to trying to get one from my local music shop that you guys could fix me up with one within a couple of days; and at the cheapest price anywhere!!

I also remember talking to you about a case for this type of guitar and I’ve since found a ‘Gator ABS 335’ type hard case is as good fit as any – and a lot cheaper than the Gretsch brand ones as you said!! Thanks for the advice and my fantastic new guitar…

Kind regards,

Nick

19-Jul-07 - Mike Crocker

I just wanted to say thanks for the superb service I received when I ordered a ordered a Burns Double Six from you over the phone on Tuesday. It arrived at 2 pm today (Thurs) in perfect condition and played like a dream straight out of the box. As for the price, it's incredible and it must be the cheapest anywhere. I am a fan of Burns guitars and already own a Marquee.

Thanks again for such good service and superb value for money.

Bes regards

Mike Crocker

02-Jul-07 - Richard Denny

Dear Trev,

It is with sincere pleasure that I write you, after having examined my newly purchased Gibson Chet Atkins Studio thoroughly for the first time this morning. I received the instrument in the mail Thursday.

Though my past experience in dealing with people in the business of guitars has most always been favorable, working with you and your staff has proven exceptional. Your willingness to research the history of this Gibson was invaluable to me, and I appreciate the time you spent on that. Respecting the instrument’s representation, your characterization was, if anything, understated. In point of fact, I was able to identify only one of the slight factory finish blemishes cited in your documentation. The instrument is in fact, "like new" -- as well, it sounds great and the action is fantastic. Further, I appreciate the patience shown by Rob in directing me on the nuances regarding international transactions of this type. That served to expedite matters. But perhaps most of all, I found the pleasant tenor of our telephone transactions refreshing.

I’m looking forward to doing business with Peter Cook’s in the future.

With kind regards, Richard Denny (Mercer Island WA, USA)

12-Jun-07 - Jim Brookman

When I bought my previous couple of Fender amps from Peter Cook's Guitar

World, a '65 Twin and a Super Amp, I found you guys a lot more willing and

helpful than most other guitar stores. Nothing seemed to be too much

trouble. When I recently decided to add a '65 Deluxe Reverb I wasn't very

hopeful that even you could help because I'd heard several rumours that

Fender had temporarily stopped making that amp. Well, within less than two

days of phoning you a shiny new Deluxe arrived on my doorstep 270 miles

away. You guys always come up trumps. Much appreciated.

To anyone considering buying at rock-bottom price from one of those

impersonal on-line warehouses I'd say do yourself a huge favour and pay just

a few pounds more (that's all it will be) at Peter Cook's where you'll get

great, 100% reliable service from guys who really know their stuff.

Thanks fellas

Jim Brookman

P.s the '65 Deluxe sounds gorgeous

01-jun-07 - Bill Keaveny

G'day Rob & Trev;

The bison arrived today completely unscathed from the flight. You did a great job packing it fella's it was still in tune......marvellous stuff. I gave you a plug on my website www.leftysguitarswapshop.com

I will be back your way next April so we might do some business again. All the best

Bill Keaveny

29-May-07 - Mattias Lindgren

Hi!

I saw that great price on the Epiphone Thunderbird bass. I wounder if you are able to ship to Sweden? What is the price for that?

By the way I've to say I loved your shop! I'm a super pleased customer that bought an Epiphone Les Paul Custom about a year ago!

Thanks

Mattias

14-Mar-07 - Brian Mogford

Hi,

I recently bought from you a Squir Esprit at the unbelieveable price of £199. The guitar arrived within two days and could be played straight from the box.

I felt I must write to thank you for your excellent advice and service as well as for your capacity to stock such a really superb guitar which, judging by the build, playability and overall quality, could easily pass as a Fender costing four or more times the price.

I am totally satisfied with the instrument but, added to that, I am also extremely impressed by your service. First class in every way. Without hesitation, I can say that you will be my first choice as regards any future purchases I choose to make.

Thank you so much.

Best regards,

Brian Mogford

06-Feb-07 - Robin Gregory

Dear All At Peter Cooks,

Would like to say thanks for the Takamine 2004 ltd edition guitar I bought of you. The guitar sounds & plays superb .. so often I have bought guitars from other shops and they have needed the neck adjusting or they have put on a stupid set of strings, however this appears to me to be the perfect setup. I will defiantly purchase from you again and will recommend you to all that I meet.

Regards

Robin

29-Dec-06 - Paul Davies

Dear Sirs,

Just a quick note to say many thanks for helping me with my hunt for a replacement Gretsch for the old man.

As I mentioned, he had to sell his beloved guitar in 1968 when my mother fell pregnant with me, so he could buy an old Mogy 1000 to carry us around in. The band closed down and ever since, he has been without a really good guitar so that he could keep up his rocking skills. 39 years later, I contacted Peter Cooks after trawling the web and found your team only too happy to have a chat, discuss what I was looking for, and eventually I settled on the G5120 Gretsch in the bright Orange colour.

Delivery took place exactly on time, and my old man is going to treasure it I can assure you…..many thanks again, and rest assured, I’ll point anyone I know looking for a guitar your way !

Cheers

Paul Davies

20-Dec-06 - Trevor Moore

Hi Trev

Recently I purchased a Highway 1 Strat by mail order, and then came down and part exchanged a Gibson J45 and Yamaha AEX 500 for a pink Beach 57 NOS Strat.

Both guitars are excellent - a pro guitarist colleague rates the Strat neck as the best he has played on in 30 years! Many thanks. I have also seen the prices you have advertised for the two guitars that I part exchanged - and I feel that what you allowed me on them is very honest and fair - thanks again; I am recommending you to all my friends.

Another reason for writing - you may remember that I mentioned a Gibson guitar that had been discovered and attributed to Robert Johnson and was for auction with a reserve of $6000,000. Guitar Buyer has now picked up this story and the guitar can be seen at www.rjguitar.com

Happy Christmas to you all,

Trev

09-Dec-06 - Philip French

Having decided to purchase a Rickenbacker 4003 in Jetglo, I was a little concerned ordering one from a dealer 100 miles away over the phone. No need to worry!!! Rob was very helpful and reassured me that the Ricky would be checked and set up nicely and that I wouldn’t be disappointed with the guitar. Delivery was prompt and true to his word, the guitar and case arrived in perfect condition. I already have a Fender Jazz Bass which I am seriously pleased with but have spent nearly 30 years pondering the idea of owning a 4000 series …always loved the sound and looks. It is everything I had hoped for and more, and I am a truly delighted new customer!

For anyone wishing to buy a well sorted guitar at the right price, look no further…these guys know their stuff, are reliable and will deliver on time.

Many thanks to Rob and his colleagues…..all my future guitar purchases will be from Peter Cooks

Phil French

28-Oct-06 - Adam McCartan

Dear Peter Cooks,

I would like to thank you for such good service when purchasing my beautiful Gibson SG!

You were very helpful and it arrived literally 2 hours ago. It arrived in A1 condition, perfect case, no 'dings' and plays like a dream. Thank you again for great service and a great price!

Sincerely,

Adam McCartan

P.S. If ever I have enough money for a Gibson Les Paul, I'll come back to you!

19-Oct-06 - Bas

Hi everyone!

Just to say that I took delivery of my Epi Wildkat today, its in perfect nick, set up just fine and exactly as promised (a Gretch for the common man perhaps?).

Just goes to show that the horror stories about mail order firms are just that. Had I gone to my local shop it would have been just too expensive for me to buy.

So thanks for bringing us super guitars at prices we can afford - and happy Chistmas ( if I can still say that?).

Cheers,

Baz in Dorset

21-Sep-06 - Seags

Hi fellas,

Just had to drop you a line to say an almighty ta! The SG arrived this morning and all I can say is...wow!!! Absolutely top guitar supplied by THE top outfit. Considering the fact that I made a right twat of m'self on the phone you guys were brilliant and I'll be recommending you in a big way to all my guitar students (and what a fine young hoard they are, lol).

Thanks again and I'll be back just as soon as I can raise enough cash for a Ricky bass (and sell the mighty fine but traditionally un-inspiring Warwick :P).

Take care,

Seags

06-Sep-06 - Alex Hunter

Hi Rob,

I just wanted to say thanks very much for all your help with the explorer, the guitar looks and sounds brilliant and plays like a dream!! The freebies were also greatly appreciated so thanks for the resolving the matter entirely! You remain the only guitar shop in Britain that I will buy my guitars from!

cheers

Alex Hunter

30-Aug-06 - Guy Morgan

Hi,

I would like to thank Peter Cooks for a top rate service with the guitar I have just bought from them. I agree with all the other guys in the comment section, to say that if you are looking for a guitar, don't bother looking at all the other companies you find with your ISP search engine, these are the experts, with a service and experience second to none. 200% happy with my guitar, I won't be going anywhere else for my equipment. Cheers PCGW!

O yes a big thanks to Rob who dealt with my order, top service mate :-)

TTFN,

Guy

28-Aug-06 - Paul

Hi guys

Have recieved my guitar in excellent condition, perfectly set up and very prompt delivery.

All the questions i asked were answered, price was fantastic.

Cheers

Paul

25-Aug-06 - Aaron Dorey

Hi Guys,

Just wanted to say thanks once again for a great servive. I recieved the zakk wylde buzzsaw guitar yestreday in perfect condition, thank you. Im sure well be in contact again soon.

Many Thanks

Aaron Dorey, Jersey C.I.

16-Aug-06 - Spen

Hi there

I received my Rickenbacker 360mb today and am gobsmacked by it so far. I sold an older 360 to get it and even though it's just a different finish I am blown away by it and also by your continuing friendly, helpful and speedy service which I have enjoyed for many years. Cheers! Incidentally, what strings would have been on this guitar? I was intending to change them right away but they ain't bad lol - are they Rickenbacker's own gauge 9s? Thanks very much.

Spen

08-Aug-06 - David Lee

Dear Peter Cooks

On Satruday last I ordered an Epiphone Joe Pass left hand guitar from you. As you promised it arrived today (Tuesday) in the post and I am delighted with the instrument. In tune straight out of the box (well almost) which showed that it had been checked prior to despatch with the invoice inside the guitar case too.

Thank you for the promt and very efficient service and an excellent value product. I hope I am able to deal with you again and I will recommend you to fellow muso's.

Regards

David Lee -- a very satisfied customer.

07-Aug-06 - Phil Warson

Just writing to say cheers for your service. I recieved my Mont.Brown Rickenbacker 330 last week. Beautiful instrument at an amazing price. I will be using it onstage at the Reading Festival this year. I would recomend your company to anyone!

Best Wishes,

Phil Warson

26-Jul-06 - Dave

26-Jul-06 - Dave

Hi, have just received my Epiphone, Zakk Wylde Buzzsaw. It arrived, as promised the next day in perfect condition along with other accessories that were included in the deal. I would like to thank you for your quick helpful service on answering questions I had. I am extremely pleased with my guitar and will definitely be using you again, and recommending both your site and advert in Total Guitar in the future.

Thanks

Dave

11-Jul-06 - Derry Gilchrist

I would just like to say a big thank you to the staff involved in getting my new ZW Les Paul to me so quickly and safely. I put my order in on Thursday afternoon and recieved it Friday(The Goodies Pack came on the Monday).

The Guitar is great value for money and was set-up perfectly for me!!! I only wish all Music shops were as good. I look forward in ordering from you in the future and wish you all the best in business.

Kind Regards

Derry

30-Jun-06 - Simon Thorne

Hi again,

Just a small note this time to thank you for the service received when I bought my second guitar from you within a month.

The Epiphone Les Paul Custom did not meet expectations but exceeded them, your service did meet expectations the usual brilliant see my previous e-mail the same excellent service was received second time around.

I am recommending you to my friends.

Thanks again.

Simon

23-May-06 - Simon Thorne

Hi

Last week I purchases a Epiphone Les Paul Std in Cheery Sunburst for my son. To summarise as a none guitar expert It was:

* as described in the listing & on the phone.

* came well packaged & on the agreed day.

* in perfect condition.

* looked & sounded out of this world.

* his guitar tutor played it & set the set up as 1st class it was obvious it was not sent straight from the box.

On top of all this the service over the phone was friendly & informative, talking at my level I have little to no knowledge of guitars.

So thanks again & I look forward to treating myself to a new guitar & amp from you in the next few days as my desire to play has been renewed.

I would ot buy from any other retailer having dealt with you guys.

Thanks again for the excellent service.

Cheers

Simon Thorne

21-May-06 - Simon Underwood

Dear Trevor and colleagues,

Just a quick note to say thanks very much for the help and service I recieved when I purchased my '56 NOS Fiesta Red Strat from you a few weeks ago. It's done a few gigs and a show now, and it's an amazing instrument. The depth of tone makes it sound how I have always thought a Strat should sound, unlike my '79, nice guitar though it is, which has a very bright "slice your ears in two at 100 paces" sound.

Once again, thanks very much. It was well worth the trip up from Brighton, even though Hanwell isn't the easiest place to get to by train!

Regards,

Simon Underwood

21-May-06 - Keith Owen

Dear Staff at Peter Cooks,

Just thought I’d say how great the Gibson SG Junior is I bought from you recently by mail order - I absolutely love it!

It was great to get an honest opinion from one of your staff about the guitar before I bought it, you manage to source and supply the right gear at just the right price.

This is my third guitar from PC Guitar World and I have no hesitation in pointing fellow musicians to your website to get a ‘reality check’ on any gear they are looking for.

All I can say is, keep up the good work, I will definitely pop in one day.

Regards,

Keith Owen.

09-May-06 - Graeme Wood

Hi,

The Ebony epiphone 1967 flying V I ordered arrived today and I thought I would take time to email you to thank you for such an efficient service at a great price.

Thanks,

Graeme Wood

29-Apr-06 - Alistair Clarke

Hey everyone,

Just thought i would say how delighted i am with my shiny new vox wah pedal which arrived safe and sound and very well packaged and sounds amazing, well worth the extra beans over a standard JD wah (although not that much extra due to your super deals) So thank y'all very much!

Alistair, in 'sunny' Bognor Regis

26-Apr-06 - John Dunn

Hi

I’m absolutely delighted with the Stat!

Thanks very much indeed.

I really do recommend you to all my pals.

It’s a pleasure to do business with you.

Regards

John Dunn

04-Apr-06 - Ian Evans

Hi,

I just wanted to drop you a line to say a big "Thank You" to you and Paul for getting my new guitar out to me so quickly and for making the purchase so quick and easy.

The guitar arrived safely today and I am highly delighted with it - it's in beautiful condition, just as you promised. I've just replaced the set of Fender strings (which I have to admit that I do not like) with my own preference of DR Handmade, and the guitar looks a picture and feels and plays superbly. The tone which it provides through my Alesis Q20 and Vox AC30 is stunning - all the way up and down the fingerboard and across all three pick-ups. Apart from the mistakes I make (!) you really couldn't tell the difference between my version of Apache and that of Hank Marvin !!

Thanks so much, once again.

Kind regards

Ian Evans

11-Jan-06 - Malcolm Johnston

Hi

I received my new Gibson SG Standard (Heritage Cherry) from you yesterday, and so far I'm delighted with it. When I picked it up from my local depot, it seemed to survive transit with no obvious issues and on first sight / so far, it seems immaculate. As I'm sure you can understand, I was a little apprehensive about purchasing a guitar over the phone without getting a feel for it first.. but the conversation I had with the gentleman (7/1/06) prior to ordering (9/1/06) put my mind at ease and considering how I have immediately taken to this instrument, I feel very lucky indeed.

Like I said, everything seems 100% so far, but I have to confess that it arrived so well set up 'out of the box' that I havn't had to adjust anything..not even a tuning peg, (no really, it's still in perfect tune), so my thanks to whoever checked it out / set it up prior to shipping.

I am too busy playing the heart out of it to tweak anything yet but I am assuming that when I do, all will still be well, but until I've proved out all the hardware and it 'settles in' a bit more, I am keeping it as virgin as possible.. using no cleaning chemicals.. keeping the plastic / stickers on..and wearing soft scratch free clothing in all handling in just case anything comes up that warrants a return.

I'd just like to end by saying many thanks for a prompt, reliable and reassuring purchasing experience and hopefully the only time you will hear from me again will be to buy more stuff. :)

Kindest Regards

Malcolm Johnston

16-Dec-05 - Ed Maynard

Hi

Guitar (Am Tele HH) arrived safe & sound yesterday...very pleased! Thanks for the professional / prompt / accurate delivery and service...I'll certainly be using you again.

Best regards

Ed

16-Dec-05 - Ian Ball

Hi

Yes, it's sorted.

I tried to ring on Wed but couldn't get a ringing tone from your phone(?) on my mobile, tried again from a landline on Thursday and got through , guitar arrived today - fantastic! Undamaged and looks great. It's for my son as a Christmas present so will be unplayed for another week (ah!) then loved for years I hope! If it sounds as nice as it looks then he will be really pleased! Unfortunately can't play myself, I just 'support'.

One further quick question please - how long's the warranty valid for? Sure I won't need it but I seem to be the one who has all the bad luck!

I'd like to say that I have been really pleased with the service you guys have given me - I had quite a barrage of questions and they were all answered patiently.

Thank you and a Merry Christmas to One & All!

Cheers

Ian

23-Nov-05 - Stephen Ralphs

Hi Funksters..

I have been meaning to email you for the past 4 weeks to thank you for the Black Gretsch electromatic hollow body that I purchased from you for the ridiculously low price of £425 quid. I cant put the bloody thing down!!! I have a '63 anniversary and there is no comparison. I can wham the bigsby for a week and this baby stays in tune.. and stays in tune and stays in tune! Who said the old ones are the best ones..??/ S*** this guitar rocks.....any style rock, Rock a billy.. jazz ..metal.. No, I lied about the metal too old for that... Any way thanks a million.. you guys are still the best ever, I got my les Paul deluxe from you over twenty years ago and it was the best deal then, and you're still doing it for us all now... cheers guys

steve

12-Nov-05 - Attila Balazs

Hi

This mail is to thank you for the guitar you sent me. As promised it arrived next day in imaculate condition not a mark or scratch. a epiphone les paul classic in vintage (tobacco) sunburst. i thank the guys who took my order and advised me, i should not be saying this but when i said i was not sure weather to go for the standard or classic he advised me and said the only difrence was the pick up covers on the standard and a price difrence of £40.00. the guitar is an absolute bargain way cheaper than anywhere else and a lovely bit of kit.

THANK YOU PETER COOKS GUITARS

kind regards Attila Balazs

ps the amp is great as well which is a marshall mg 30

03-Nov-05 - Keith Norman

Hi,

Just received my Dot Studio and Vox amp. Amazingly the courier arrived on the day that was promised! I'm always a bit apprehensive of ordering stuff by mail order, but I'd recommend you to anyone (already have actually). The emails exchanged prior to purchase were very helpful and I got a very friendly response to my phone call when I wanted to add to the order the day before delivery! Thanks for a great guitar and brilliant service. I'll be back!

Keith Norman

03-Nov-05 - Graham Smith

Just to let you know that I have received the Fender strat safely and I am delighted with it. Many thanks for your prompt service and friendly advice.Hope to deal with you again some time.

Regards.

Graham Smith.(South Wales)

30-Oct-05 - Richard Haswell

Hi

I would just like to thank you for the service i recieved off yourself. The gibson les paul classic is great, thanks for posting the machine head screw out to me so fast,i got it the next day I checked out all the shops for the best price and the next best was a £100 more without the strings or the acces pack

Thanks again

Richard Haswell

23-Oct-05 Matt & Suzanne Sear

My wife and I we're so impressed with the set up, service and value for money of our sg platinum we returned soon and picked up a Japanese Jaguar and Gibson Flying V. Upon leaving and agreeing no more guitar spending for a while her ears picked up the words jsx head from a member of your team. Anyway delivered 3 days later in perfect condition was a beautiful JSX head and Marshall cab.

Your after service quality was excellent talking me through the set up on the phone. Your honesty is to your credit. New means just that..perfect. Not like certain shops in Denmark street that are expensive and pass off ex demo for new: as a customer you feel actually valued and cared about.

Thanks so much

Matthew and Suzanne Sear

18-Oct-05 - Liane Baker

Hi

Thank you so much for sending the picture of the tomato Studio Dot. I ended up ordering one without seeing the picture, firstly because my husband couldn't wait and secondly because my internet connection was down.

So having ordered it on Monday, we got to see it in the flesh on Tuesday! Please accept his thanks for such a great service. He has been like a kid with a new toy all week and having shown it off to his friend, he wants one too!!

Yours long sufferingly

Liane Baker

15-Oct-05 - David Miller

Hi,

Please pass on my thanks to all concerned at Peter Cook's Guitar World for the helpful, friendly and excellent service that I received from you recently. It is usually not the best idea to purchase a guitar unseen via mail order but the trouble you took over looking through your stock and as I found once it arrived your honest appraisal of the ex-demo model I bought persuaded me to risk it! I have no regrets and would recommend anybody to shop from you, hey, you even telephone back when you say you will!

Many thanks for the 'goodies' you sent after the wrong address mix-up. That was really appreciated and again shows your commitment to doing right by us customers. I am now the proud owner of a guitar that is in superb condition and look forward to future dealings,

Many thanks,

Dave.

11-Oct-05 - Paul Chetwynd

The replacement guitar arrived today as you promised, my son is delighted. Thank you for your prompt and magnanimous response to the problem, your professionalism and courtesy are to be commended. I would like to take this opportunity to wish you well in your future business endeavours and to say that, as a first time customer, I look forward to relying on your advise and prompt service in the future.

Yours sincerely

Paul Chetwynd

PS

Please feel free to use this message in any endorsment of your company, with your attitude to customer satisfaction you deserve to succeed, once again thank you for turning a potential mountain into a mole hill.

30-Sep-05 - David Evans

Just letting you know how pleased I have been with the service I have received from Peter Cooks.

I purchased a Vox practise amp which unfortunately had a small fault. No problem you said. Pack it up and it will be collected.

It was then checked out and a replacement sent with a free guitar lead for my inconvenience.

When things go right it is easy to provide good service but the true measure of customer service is how things are dealt with when problems occur.

Despite the fact that my purchase was realatively inexpensive it made no difference.

Many people are a bit wary of Mail Order but I would say to anybody considering buying from your company to do so with complete peace of mind.

Great Communication and Great Service.( Please feel free to use this e mail on your website Comments page.)

Many Thanks

David Evans

23-Sep-05 - Peter Davidson

Just a quick thanks for the excellent service and very quick delivery despite the lateness of the order. The guitar arrived safely and perfectly set up. Exactly as the first one I purchased form PCGW some 16 years ago!

It's good to see the quality of service is as high now as it was then.

Many thanks

Peter

12-Sep-05 - Craig Johnson

Hi,

Just wanted to say thanks for all your help. I decided on the the Fireburst/Chrome one in the end and phoned the order through to Richard this morning. It's rare to get such great customer service in this day and age. Thanks again.

All the best,

Craig

08-Sep-05 - Graham Collins

Took delivery Tuesday, thanks very much. It will be under wraps until

Christmas if I can keep my hands off it, however it will soon make a young

man feel like Angus Young.

Once again thanks for your assistance and excellent service.

Regards

Graham Collins

23-Aug-05 - Lee Green

Hi, my Rickenbacker 381v69 has been in my possesion for over an hour now and i have just finished playing it through my AC30 and ............... WOW!! This guitar is the DOGS....I love it THANK YOU THANK YOU THANK YOU!! I seriously hope to be dealing with you in the future.

Kind Regards Lee Green

16-Aug-05 - Alan

Hello everybody there @ PCGW,

I am Alan from Malta, I would like to thank you for the Epiphone Thunderbird. The packing was perfect, not even a single scratch (guitar & Case). The guitar is awsome, action is excellent, defenetly a great buy.

Next time I'll be in London, I'll make a visit for sure & buy another guitar of course. Keep it up guys,

C ya

07-Aug-05 - Darrell

Guy's,

Just a quick thank you for the service you provided (Sat 30th July). The long drive to your store was worth every minute, and a cup of tea thrown in !!!!!! As a fussy customer, thanks for your patience and consistent trips to your stock room. A fantastic instrument at a great price. Would definitely make you guy's first port of call when making another purchase.

Best Regards

DT

25-Jun-05 - Rob

Hi,

just a quick note to say thank you for my epiphone boneyard. It came well packaged and superfast delivery, and the price........Well...No one's gonna beat that!!!

Many thanks

Rob.

25-Jun-05 - Paul

Hi,

Just wanted to say the guitar arrived fine yesterday.

You couldn't have put it better by saying it 'plays like a dream' !

My thanks for supplying such a great guitar and for getting it up

here so quickly.

Look forward to doing business again sometime (will be keeping my

eyes on your web site for Rivieras...)

Cheers

Paul.

21-Jul-05 - Andrew Penson

I ordered an epiphone 1967 flying v (red) and it came through in fed ex today. Thank you so much, what a great price and what an amazing guitar. It has a really nice punchy tone and I'm really pleased. Thank you peter cooks;

I will recommend you to my friends

From Andrew age 13

15-Jun-05 - Terry Clark

Hi,

This mail is just to thank you for the efficient way in which you dealt with my order placed on Saturday for the the above guitar. It arrived safe and sound yesterday morning as promised.It is a lovely instrument and at a great price. I shall certainly contact you first for all my future needs.

Thank you once again. Regards,

Terry Clark.

14-Jun-05 - Phil Millard

Hello there,

I took delivery of my SG yesterday - I just want to say thanks for the fantastic service, and most of all, your honesty about the condition of the guitar.

The SG is awesome. It was an instant hit from the moment I started playing it and I've shown it to a good friend who used to repair guitars for Gibson and he's assured me that the damage is purely superficial so I'm really happy about that.

Thanks again, I'll be sure to point my friends in the direction of Peter Cooks if they're in the market for a new guitar.

Cheers,

Phil.

01-May-05 - Dr. Kiran Amliwala

Dear Peter Cook's,

I am writing firstly to say thank you for your excellent level of service. About 6 months ago I purchased an Epiphone Les Paul Classic from you. I was extremely impressed with Peter Cook's, you took the time to hunt around your stock room for a flame top cherry version for me. Everywhere else was more expensive and did not have the finish I wanted. The guitar arrived next day as promised, and I was very impressed with the quality of the instrument. I have a few of these guitars, in various finishes, as my main gigging instruments and this one has become a favourite. A good set up is really all the Epiphones need to get a highly playable, good sounding instrument. More recently my girlfriend gave me a fantastic surprise gift by purchasing an Epiphone SG twin neck (cherry) from you. She told me that you guys were extremely friendly and helpful, once again I was delighted by the quality of the guitar you sent. I have worked for 5 years in guitar shops, in the past, and would never normally encourage anyone to buy an "unseen" guitar over the internet. However, I took the chance with you guys, and am very pleased with both guitars! I will be looking for another strat soon, so will be sure to give you guys a cal

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